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Psychiatry-UK
2023-08-05
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5
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Written by a private patient
Written by a private patient 5th August 2023
Report took 9 weeks despite website stating it would take up to 4. Poor response to complaint. Report received not to the standard you would expect.
15th August 2023
Response from Psychiatry-UK
Thank you for leaving a review to let us know that you have had issues with our service. We strive to make the journey through P-UK as smooth and rewarding as possible, but we understand that patients’ experience of our service differs. We are genuinely sorry to hear that you are not satisfied with the report you received and we appreciate that, despite making a complaint, you do not feel satisfied with the outcome. Our role here is to pass on feedback to the appropriate teams to help improve our future service delivery where possible, so please rest assured that your comments have been noted.