Share review of Psychiatry-UK
The process of setting up a Portal account was extremely
challenging and daunting as a first time experience and I needed
to contact my local medical centre to help me deal with the
paperwork and form filling process. A truly nerve racking experience.
Can this be simplified in any way to make it less intimidating.
Once the information gathering process was complete it was
a case of waiting for the actual appointment date with the Consultant.
On the day of the appointment I was presented with another unexpected hurdle of
filling in an AQ50 form online which was a bewildering and stressful experience finding myself linked onto some unrelated women's autism website. I had to phone the office for help but couldn't get to speak to anyone other than technical support who tried to help by putting me on hold for several minutes listening to a loud abrasive music soundtrack which I couldn't turn down. Finally got a call from Dan who was very kindly guided me through the final stage to Microsoft Teams and then to my appointment. What a very stressful ordeal.
The appointment itself was excellent - very calming, reassuring and professional
Work needs to be done to lessen the connection ordeal for first time users by explaining clearly at the outset what is going to happen and precisely which option to chose before joining the video call. It's not obvious to first time users.
Thank you for leaving such detailed feedback. We are really sorry to hear that you have found our processes so stressful. As an online company, we are often able to offer a shorter waiting time for assessment/treatment, but we know that our portal can be challenging for some patients, particularly those who struggle with technology. As specialists in the field of neurodiversity, we are continuously working to improve accessibility and are close to finishing a project that will make completing forms easier for our patients. Would you be willing to contact us directly to discuss the issues you have encountered in more detail and describe how we could have made things simpler for you? If this is something you would consider, please could you contact our Patient Experience Team: experience@psychiatry-uk.com.