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Psychiatry-UK
2023-08-11
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Written by a NHS patient
Written by a NHS patient 11th August 2023
As a remote/online service, the service I received was exceptional. The prescriber was professional and friendly. He responded quickly to my needs and I felt that the service he was giving me was very specific to what I needed, rather than a set of generalised, off the shelf responses or solutions.
The only downside was when the system stopped alerting the prescriber to my messages/requests. As a result my medication ran out. I also had no response from the admin team during this period. But other than this one incident, everything has been excellent.
15th August 2023
Response from Psychiatry-UK
Thank you for taking the time to leave a review. It is really helpful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. It is good to hear that you had a good rapport with your prescriber, and that you found the advice he provided informative and tailored to your specific needs. However, we are concerned to learn that the portal stopped providing notifications, which resulted in your medication running out. It would be very helpful to find out about your experience in more detail, and I wonder whether you would be happy to reach out to our Patient Experience Team, who can look into this. If you would be happy to do so, please get in touch at: experience@psychiatry-uk.com. In the meantime, thank you for recommending our service.