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Mrs Lois Delchar
2018-01-04
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Written by a patient
Written by a patient 4th January 2018
On visiting the department was asked to go in by Amber, straight away was greeted by Lois and her colleague Katrina. I have never before been put at such ease by the way they worked as a team and interacted with me as a patient. All of the team, Lois, Katrina and Amber where very professional but at the same time seemed very concerned about my welfare and talked to me in a caring and compassionate manner. At no point did I feel as if I was not important to these professionals and as a team they work extremely well together and bounce off each other making my visit as comfortable as it could be. If I have to visit this department again I would ask for this team if you get a choice.Thank you very much.
11th January 2018
Response from Mrs Lois Delchar
Thank you for sharing your experience at our hysteroscopy clinic. As a team it is important we are able to work together and understand each other. Your lovely comment demonstrates how we consider the patients needs at all times and make them feel at ease by making them feel welcome and part of our team as well .