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18th March 2017


The level of dignity shown to all patients by all staff is exceptional on this very heavy, orthopedic ward. In particular, incapacitated elderly patients, were always treated with respect. A verbally abusive patient living with dementia was at all times, respected and treated with kindness. However, it was very clear the ward is understaffed and nurses in particular did not feel they could do all they wanted to do to the staffing levels and the number of patients being cared for example checking patients needed assistance with basic hygiene. Also I was on a mixed sex ward, which isn't ideal and should be avoided.

Recommend
Dignity/Respect
Rating not given.
Involvement
Information
Cleanliness
Staff