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Written by a patient
12th April 2017


The staff on the ward I cannot fault but my experience leads me to believe there is a lack of communication between doctors and patient. Following a procedure, I was not informed of the outcome, the next step in my treatment wasn't discussed with me and on the Tuesday the doctor came to tell me of the procedure I was to have that morning..I informed him it had taken place the previous day..much to his surprise..Finally I was referred to e.n.t where I was fully informed of procedure and discussed at length the treatment and follow up.Had I been directed to e.n.t sooner I believe my problem would have been addressed quicker.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff