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22nd August 2023


The skill, humour and patience of the nursing staff.

Suggested improvements
This was my first time in MIU. Maybe I caught Reception on a bad day (it was very busy), however I felt the response when I first presented was a little brusque and not all the injuries I’d mentioned were noted on the first contact sheet. I appreciate the staff have to be very clear about their boundaries and the unpredictable waiting times.

Listened to
Involved
Communication
Staff
Waiting time
Information
Contact Information
FFT Experience