Whipps Cross University Hospital

Whipps Cross University Hospital 2019-11-28 Person 5 5 0

Every area of my care during my 2 weeks stay at Whipps X was amazing except for the food. Often the choices were not met & 3 days running they had no rolls & 3 nights running only half the evening meal turned up but thats that DREADFUL company Serco's fault, NOT Whipps X. The hospitals only fault was giving them the contract.

Whipps Cross University Hospital 2019-11-19 Person 2 5 0

The care from the Drs, surgeons, anaesthetists was excellent. The after care from night staff on Rowan ward was appalling. Couldn’t find my notes. No hand over. Didn’t know I’d just come out of surgery for a major operation. Put a piece of tape over my emergency buzzer as it kept going off, leaving me with no way of calling for help . Jug of water put out of my reach, I couldn’t move after abdominal surgery. When told, one nurse said” well I don’t know what’s wrong with you “ . Visitor eating food around patio bed and making loud phone calls up until 10.30 pm. I asked staff to ask them to be quiet!! My daughter had same experience after caesarean delivery at Whipps. Only in 2 nights but on 1st night she pressed buzzer as her baby was vomiting and she couldn’t move with pain. No one came to her. She struggled to reach her baby. I challenged staff next day and was told the staff were on break so didn’t answer. Mother and babies just left. I insisted that I or her partner stay with my daughter the next night as I didn’t trust the night staff in particular. Such a shame that the great work of some is let down by others. But a disgrace that mothers, babies and the ill are put at a great risk by those trusted to care for them. The hospital needs to step up with recruitment of the right people, training and monitoring them, if needed disciplinary procedures.

Whipps Cross University Hospital 2019-10-23 Person 5 5 0

I have no comment

Whipps Cross University Hospital 2019-10-23 Person 4 5 0

I have no comment

Whipps Cross University Hospital 2019-10-21 Person 2 5 0

This is a terrible hospital run by incompetent staff. I cannot believe the Government is willing to pay money to re-build this hospital. It is like packaging shit into nice wrapping. The CQC ratings show that this hospital is in special measures. For the sake of your own health and families health try to avoid at all costs.

Whipps Cross University Hospital 2019-10-14 Person 4 5 0

The ambulance crew were really nice but the wait in a&e was a bit long - I wasn’t one of the most urgent cases but would have appreciated someone coming in to tell me ballpark how long I’d have to wait

Whipps Cross University Hospital 2019-09-19 Person 4 5 0

Ambulance crew , nurses and medical staff in ED department provided great care; but long wait for my father to be warded and for ongoing care and intervention. Not enough staff for patient demand and to update patient’s relatives. Not the best use of ED space to have an 82 year old waiting to be placed somewhere appropriate to his needs and delay in receiving appropriate medication.

Whipps Cross University Hospital 2019-09-12 Person 5 5 0

excellent service

Whipps Cross University Hospital 2019-09-03 Person 3 5 0

My husband has to attend Whipps Cross frequently. My major complaint is about their internal and external communications. Duplicate letters about appointments are commonplace. The latest example was 3 letters in one postal delivery about an appointment: 2 the same and a 3rd changing the time. And in actual fact the appointment turned out to be set for hours earlier than either time (which I found out almost by accident). The department concerned looked at the 3 letters and impatiently said "they are all wrong", then "I don't know who is sending out these letters". (Father Christmas maybe....?) This is an extreme example of how departments don't seem to talk to each other (let alone the patients) but it's not an isolated one.

Whipps Cross University Hospital 2019-09-03 Person 3 5 0

When I visited the computers had broke down. I know things go ring but there seemed no backup plan to enter patients manually, just scraps of paper,no order to what was happening and the staff were moving around a lot but not really achieving anything. This is not a criticism of the staff but of the hospital procedure. From admittance at 10:30 at night by ambulance I did not see a doctor until 5:30 in the morning which I think is unacceptable.