The Whiteleaf Centre
Bierton Road, Aylesbury, England, HP20 1EG Also known as: Buckinghamshire Recovery College
2,111
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Whiteleaf Centre
2024-07-10
Person
4
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
10th July 2024
The Whiteleaf Centre
2024-07-10
Person
4
5
0
Review of Ruby Ward
10th July 2024
Caring staff. Friendly patients. Tasty and nutritious food. Chances to go to the chapel, and out on leave (especially extended leave with family).
Suggested improvements
Sometimes you are left waiting at the nursing office door for a long time.
The Whiteleaf Centre
2024-07-10
Person
3
5
0
Review of Ruby Ward
10th July 2024
The activity room was great and all staff in it were amazing. Very kind, helpful and they really help to make the time spent here fun.
The chicken mayonnaise sandwiches were delicious as was the chicken korma.
Making friends with the other patients was also a great help.
It's great how Shepherd seems to live here as he's on shift 24hrs!
And again, All the activity room staff!
Suggested improvements
There should be more opportunities to speak with therapists or psychologists.
Group therapy should happen at least 3 times a week.
Agency staff don't seem to be very friendly or knowledgeable.
Staff to be more approachable and willing to open laundry room etc when asked.
Ensure request for leave is adhered to - often doesn't happen due to under-staffing.
2024-07-16 08:58:59
Response from The Whiteleaf Centre
Thank you so much for taking the time to review our ward. This is valuable information for us to think about how we can improve our service. I am glad to hear that you enjoyed the new sandwiches (from a new supplier) that we provide and that you were able to make friends with the other patients on the ward. Unfortunately we do not have a clinical psychologist on the ward at present, however we are planning on recruiting into this position. I will feedback all of your suggestions for improvement in our staff meeting and discuss how to improve in this area.
The Whiteleaf Centre
2024-07-09
Person
3
5
0
Review of Ruby Ward
9th July 2024
The art room, and the other patients, seeing family and toastie group :)
Suggested improvements
Maybe talking/better communication with patients would be good.
2024-07-10 15:47:45
Response from The Whiteleaf Centre
Thank you so much for taking the time to offer feedback for our service. This is valuable to us and how we develop our service. Your comment about communication is really helpful. We are about to begin some work on improving how our staff could communicate better with others. If you would like to discuss these points further please do ask to speak with the ward manager.
The Whiteleaf Centre
2024-06-28
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
28th June 2024
The Whiteleaf Centre
2024-06-28
Person
5
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
28th June 2024
Was on time, the question/ help to support me and the form.
Suggested improvements
I don't know
The Whiteleaf Centre
2024-06-28
Person
4
5
0
Review of Aylesbury Vale Crisis and Home Treatment Team
written by
28th June 2024
Suggested improvements
I would have I need were of an understanding of what was involved today difficult when Mollie is an adult, who has not briefed me because she was uncertain herself.
The Whiteleaf Centre
2024-06-27
Person
4
5
0
Review of Amber Ward
27th June 2024
The staff.
Suggested improvements
A bit more variety of food.
The Whiteleaf Centre
2024-06-27
Person
4
5
0
Review of Amber Ward
27th June 2024
staff friendly overal all in general ward was good enviorment
Suggested improvements
i like to had my tablets half hour before food.
The Whiteleaf Centre
2024-06-26
Person
4
5
0
Review of Aylesbury Vale Community Mental Health Team
26th June 2024