St Mark's Hospital

St Mark's Hospital 2022-02-16 Person 5 5 0

On arrival at St Marks all the staff were friendly and helpful. I was put completely at ease. The Colonoscopy team in the treatment room led by Dr Faidon-Marios Laskaratos where extremely attentive to my needs and explained the treatment through it's stages. I was wheeled to recovery where Esther checked my wellbeing and provided very welcome coffee and biscuits and made sure I put my treatment notes safe. Sincere thanks to all involved.

Difficult to find anything that could be better

St Mark's Hospital 2022-01-31 Person 5 5 0

Endoscopy Pre-assessment was carried out by nurse called Aabeer. She was kind, helpful and very thorough and went thorugh all questions in detail. Actual endoscopy and colonoscopy was done on Sunday pm. on 30/01/22 I was pleasantly surprised to see nurses and doctors working hard and working passionately on Sunday. My wife was treated very well and whole procedure took 1 hour. Then after recovering she was discharged Nurse saw her off very good service by hospital staff, nurses, doctor Lax was very good.

St Mark's Hospital 2022-01-06 Person 5 5 0

Staff very kind & explained very well. I was made to feel relaxed & comfortable.

St Mark's Hospital 2022-01-05 Person 4 5 0

This was a telephone assessment. The Nurse (Lynell?), asked a series of questions concerning my health and any medication that I was taking. Explanation was provided without a need to ask and empathetic answers were provided to the questions that I raised. Advice was requested on timing for consuming the "cleansing preparation" given that the appointment time was 08:15 and the instructions provided stated that the final portion should be consumed at 06:00, which gave me concerns over the possible impact whilst travelling to the Clinic. This was recognised as a possible problem and guidance on a suitable time - 12hrs earlier given.

Not specific to this assessment but the instructions for consuming the "cleansing preparation" should consider the timing of the appointment as IF taking the preparation at 06:00 is not a suitable time for an early morning appointment then alternate timing schedule should be documented. As it turned out, the move to 12 hours earlier MAY NOT have been correct as the procedure revealed that the outcome in turns of bowel clearing was sub-optimal despite all other guidance for taking the preparation being followed.

St Mark's Hospital 2021-12-08 Person 5 5 0

easy to use pre assesment electronically Nurse was excellent

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St Mark's Hospital 2021-12-01 Person 5 5 0

The hospital was very clean the nursing staff were very helpful about my treatment and very caring

St Mark's Hospital 2021-11-26 Person 5 5 0

I went to the endoscopy department. I was given Endoscopy Pre-assessment questionnaire No.5271 but I could not fill it up on the , the site was not available. I was treated very well and my answer would’ve been top marks throughout. Aaron Dakar Hospital No. H854117.

St Mark's Hospital 2021-11-20 Person 5 5 0

I was treated in a professional manner and made to feel very much at ease. I was kept informed throughout of the procedure involved. Care and concern for my welfare was at a premium.

St Mark's Hospital 2021-11-16 Person 5 5 0

The friendliness and relaxed nature of staff made me calm, supported and safe.

St Mark's Hospital 2021-10-15 Person 5 5 0

The staff were calm, friendly and professional. Sindu explained the procedure very clearly and made sure I understood each stage. Professor Saunders and team did the same during it and Paula did a great job of making sure I was ok to go home very soon afterwards. All in all I couldn’t have wished for better care.