St Mark's Hospital

St Mark's Hospital 2023-01-26 Person 5 5 0

St Marks was a wonderful x professionally conducted place Dr Aribi clinic was perfectly conducted .

St Mark's Hospital 2023-01-03 Person 5 5 0

To ensure recognition of a good service is registered.

There was an issue with receiving pre procedure meds. Perhaps a follow up text to ensure received. Was not an issue however as was able to pick up meds at short notice.

St Mark's Hospital 2022-12-17 Person 5 5 0

totally professional service could not ask for anything better

nothing

St Mark's Hospital 2022-11-30 Person 5 5 0

Given my circumstances in that I had booked flights to Australia prior to being diagnosed, the hospital staff pulled out all the stops to minimise the disruption to my plans. The whole experience was exemplary and I am so impressed and grateful for the care and professionalism of the whole team. The surgeon even came in on her day off to do my second colonoscopy so that I could get to Australia for Xmas and the imminent birth of my second grandchild.

With the restricted food list that a recipe module could be added to the online information.

St Mark's Hospital 2022-11-14 Person 5 5 0

I was very happy with all the care

It was quite good and everyone was very helpful

St Mark's Hospital 2022-10-04 Person 5 5 0

Friendly staff, caring and professional

None

St Mark's Hospital 2022-09-09 Person 5 5 0

The staff were excellent, I was made to feel totally relaxed and treated with total kindness and compassion

Really couldn't have asked for more

St Mark's Hospital 2022-09-09 Person 5 5 0

Overall an excellent service, especially considering the type of procedure.

Keep up the good work

St Mark's Hospital 2022-08-16 Person 4 5 0

Excellent, efficient, polite and competent staff who were all very kind and helpful.

You need to review the initial appointment letter you sending and in particular the explanation and instruction pages you are sending with it. You must send the right instruction pages for that particular patient. I had 5 sets of instruction pages before I got the right one after about 5-6 phone calls. eg 1. Asking patient to bringing a dressing gown when you are providing a gown. I wasted money in buying one. 2. I was asked to do a Lateral Flow Test on 14/8/22 and report to 119 when I had my colostomy on 15/8/22. It was only corrected after I queried the timing. Then I was told to do it on 12/8/22. 3. You are asking to bring covid vaccination certificates when no one eveen bothered to check it. 4. I was sent wrong medicine for bowl preparation and this was only corrected at a very late stage and even then the wrong instructions were sent but corrected after I queried by phone call. I could do all above as I am educated but many uneducated patient or those who can't speak English wouldn't have been able to do this.

St Mark's Hospital 2022-08-10 Person 5 5 0

Very polite, helpful and informative staff. Patient and full explanations given.

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