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Written by a patient
19th September 2016


St.Marks is a fantastic referral hospital and I can not praise the surgical team enough however the aftercare on the ward is not as good as I would expect. There are too many different staff often agency which does not provide good continuity of care. It often seems like a case of too many chiefs. Some of the nursing staff have serious attitude deficiencies. There is little consideration given to the patient in the care they are given which is frustrating especially when you are a patient who is best at knowing your condition. The main "red army" nursing team however are fantastic and the bed manager / warm clerk Rita is a superstar! I never felt that certain areas of the ward were particularly clean, especially the bathrooms and I often had to ask for the soap etc to be replenished. Overall I would not be put off going back due to the expertise of the surgeons and experience in colorectal and intestinal disorders but it is a hospital I will go to and stay at under sufferance

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff