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Reviews
Spire Portsmouth Hospital
2021-12-07
Person
4
5
0
Written by
Written by 7th December 2021
Inpatient experience/clinical care and hospitality/administrative side of the hospital are like night and day.
Every aspect of the care I received as an inpatient was excellent from the moment I checked in for my lumpectomy to my departure the next day. Humane and compassionate as well as professional care from every nurse on the ward, the consultants that I encountered around my operation. Could not have been bettered.
However, the hospital admin feels unprofessional and occasionally chaotic. It starts with the lack of acknowledgement when queuing at reception on arrival, given that there are often three staff sitting on the other side of the glass. This could be so easily fixed if the admin team was more patient-focused or with a designated greeter - coffee shops manage this with no problem - why not a private hospital?
My pre-op assessment was administratively chaotic with my online questionnaire (uploaded the day before) apparently lost. Two days later I received a call from the bookings team that I needed to give another blood sample as "one of them was rejected". I immediately worried that my op would be cancelled or something was wrong. I asked why and was told that it was because one of my blood samples had been labelled incorrectly. Not what I wanted to hear three days before my lumpectomy. This is all about soft skills/communication style - but when you're feeling vulnerable as a cancer patient, and very focused on an upcoming operation, it makes all the difference.
I feel that the administrative side lets the hospital down. Some fairly simple process tweaks and more patient-orientation through training would fix this. It needs to inspire the same confidence as the outstanding clinical team.
Spire Portsmouth Hospital
2021-11-19
Person
5
5
0
Written by a private patient
Written by a private patient 19th November 2021
From first appointment to final discharge all the staff were lovely. The ward nurses were absolutely lovely and so caring and helpful.
Spire Portsmouth Hospital
2021-11-17
Person
5
5
0
Written by a private patient
Written by a private patient 17th November 2021
Very efficient, clean and tidy facility with the most wonderful staff. The brilliant breast cancer team saved my life and I will be forever grateful for the warmth and kindness they gave me whilst I was in their care.
Spire Portsmouth Hospital
2021-11-16
Person
5
5
0
Written by a private patient
Written by a private patient 16th November 2021
Excellent care from this Hospital.
Spire Portsmouth Hospital
2021-08-15
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 15th August 2021
Sent to the hospital by the NHS physiotherapist for urgent treatment on my knee. It was made very plain to me by the Spire specialist Mr Richards that I was an NHS patient in a private hospital. I was given a cursory examination and told to go away and take Ibuprofen.
When I asked why my knee was giving out and I was falling over I was told it was just a symptom of arthritis and to take Ibuprofen and live with it.
Spire Portsmouth Hospital
2021-06-21
Person
5
5
0
Written by a private patient
Written by a private patient 21st June 2021
Excellent all round from beginning to discharge.
Spire Portsmouth Hospital
2021-06-03
Person
5
5
0
Written by a private patient
Written by a private patient 3rd June 2021
Great people, great care in a tranquil setting.
Spire Portsmouth Hospital
2021-05-06
Person
4
5
0
Written by
Written by 6th May 2021
NA
Spire Portsmouth Hospital
2021-05-03
Person
1
5
0
Written by a private patient
Written by a private patient 3rd May 2021
£300 WAS PAID FOR MY HUSBAND'S HEART CT. THE NURSE ARRIVED 20 MINUTES LATER, NO APOLOGIES. NO AVAILABLE ROOM TO PERFORM THE CT, SHE INVITED US IN A COLD UNHEATED ROOM IN DECEMBER, MY HUSBAND AGED 87 WAS SHIVERING WHILE THE CT WAS PERFORMED. TOTALLY BEGINNER NURSE, COULDN'T DECIDE WHICH WAY TO HOLD THE EQUIPMENT, HAD TO CALL SOME HELP. AND IF YOU THINK THAT WAS ENOUGH INCONVENIENCE THE BEST PART WAS THE RESULT, WHICH WAS DUE FOR NEXT DAY. NO TELEPHONE CALL FROM THEM, I HAD TO CALL, FIRST THEY COULD NOT FIND OUR NAME, CALLED AGAIN IN THE AFTERNOON, THE RESULT WAS LOST, FOUND IT ONLY NEXT DAY.
THIS IS WHAT YOU CALL PRIVATE SERVICE WORTH £300????
Spire Portsmouth Hospital
2021-01-28
Person
5
5
0
Written by a patient
Written by a patient 28th January 2021
The whole team at Spire Portsmouth were friendly and efficient from the entry with COVID procedures, the reception team, the specialist nurse in attendance at the consultation and the radiographers and ultrasound doctor. The 'One Stop Shop' tests were well run, prompt and I was informed about each stage by the consultant beforehand. I was physically supported to the various rooms for tests by the nurse and radiographer who guided me through the process. This support ensured that it was not a stressful experience. I would be pleased to recommend this hospital and team to others.