Scunthorpe General Hospital

Scunthorpe General Hospital 2021-07-28 Person 4 5 0

Considering how busy the department was my daughter was very well looked after.

The only thing was being able to access the Church Lane car park from A&E there wasn't a clear way of getting to it without having to take my daughter out of the street late at night.

Scunthorpe General Hospital 2021-07-28 Person 3 5 0

The wait time was extremely long considering we were told to take an ambulance for our 1 year olds head injury. It was over an hour and a half before anyone even looked at her while I sat panicking trying to keep her awake in the waiting room.

You just need more staff and definitely a more efficient A and E department. All the other patients I saw were angry and frustrated that no one was being seen in a timely manner.

Scunthorpe General Hospital 2021-07-27 Person 5 5 0

Short wait at emergency department Quick check and x Ray. Review very good. Again, not a long wait after being since the first time around Friendly staff Clean. Covid safe All checks done well

None

Scunthorpe General Hospital 2021-07-27 Person 4 5 0

Staff went above and beyond they noticed I was a young worried adult by myself (as I was told nobody was allowed to stay due to the pandemic) so regular came over to check I was on while sat in the waiting room. As soon as I deteriorated they offered me a room by self where I could relax and not feel as anxious they truly went above and beyond

Allow 1 person to stay with each patient as some younger people had 2 adults with them which isn’t fair, I was still worried and anxious and could of done with a familiar face even though I am in my 20’s,

Scunthorpe General Hospital 2021-07-27 Person 4 5 0

Was treated very well by staff

Nothing except the waiting time as I was in the department over 13 hours.

Scunthorpe General Hospital 2021-07-27 Person 3 5 0

Reception staff were courteous and helpful

Having attended with a foot injury, I was expected to take an extremely painful walk to the treatment room and then to X-ray. Some support to get me there to ensure no further damage would have been helpful

Scunthorpe General Hospital 2021-07-27 Person 5 5 0

I received immediate help. I was treated with respect and professionalism.

I don’t think anything could be done better.

Scunthorpe General Hospital 2021-07-27 Person 5 5 0

I was treated with respect and full professionalism.

No

Scunthorpe General Hospital 2021-07-27 Person 5 5 0

Dealt with quickly and everything explained

N/a

Scunthorpe General Hospital 2021-07-27 Person 2 5 0

I arrived at Grimsby a&e with an ankle injury in which I was carrying a bag with a boot that I have been given days before and an ankle that was quite visibly swollen and bruised. I was walking on crutches and could not put any weight on the foot, when I arrived there was a queue to get into a&e, completely understandable in the current climate. The walk to a&e itself for someone with an ankle injury was ridiculous, luckily a gentleman squired a wheelchair and dropped me off. I was then left to stand balancing on one leg for over 25 minutes. Breaks and injuries then got called through and I had to wait a further 15 minutes to get into a&e. By this point my whole body was shaking and I was crying out with pain due to having my whole body weight on one foot for this amount of time with a very clear ankle injury. Countless members of staff passed me in this state and did not offer any help, once I got through to a&e luckily again another kind gentleman rushed a chair to me as he could see how much I was struggling. I was shocked that I had been left in this condition. I then had to get myself to the fracture clinic which is another long walk. By the time I got there I was absolutely exhausted and shocked at the lack of support that had been offered to me. It was clear that I was suffering badly and the lack of compassion from staff members in a&e was shocking. Staff in the fracture clinic were very helpful and understanding.

I understand in the current climate that it is difficult for hospitals but to not be offered a chair to sit on or a wheelchair to assist me was shocking. I was not allowed anyone in to a&e with me and so support from staff members is key. For people with painful and physical injuries the walk to a&e is not good enough. After the experience I’d had and 3 hours in hospital trying to get back out of the hospital with a cast on was another challenge.