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5th July 2021


I attended A&E with my 10 year old daughter who had a suspected fracture to the wrist. Our waiting time was minimal for the first contact to be made where the Doctor ensured my daughter was not requiring any pain relief before we were sent straight X-ray, again we was lucky abs only waited a few minutes before she was seen by the radiologist, we returned to A&E where we again had a minimal wait time until the doctor took us through to the plaster room, the doctor then did the procedure himself to ensure my daughter was not waiting to long as all the nurses were busy. The doctor was kind, courteous and empathetic to my daughter. When I asked him why he was completing the plastering himself he stated he didn’t want to make a child in pain wait unnecessarily when it would only take him a few moments. Great service from start to finish.

Suggested improvements
Nothing could of been done better in my opinion at this visit.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff