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10th July 2021


Overall I was very happy with the care I received. The doctors and nurses I had contact with were kind, efficient and reassuring. However after my initial visit to the a&e department I was admitted to a day ward with no explanation as to why other than I needed to see another doctor, I felt that the communication as to why I was waiting to see another doctor could have been clearer as I spent the whole time worrying. The wait was also very long and myself and other patients were all waiting to see the same doctor who we found out also had other wards to visit.

Suggested improvements
Reduce waiting times, employ more doctors and nurses rather than overloading the ones you currently have. One poor nurse had her break at her desk so effectively did not get a break.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff