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28th June 2021


Initially on arrival to A&e my son received little support but once into a cubical the HCA jade and dr Israel did everything in their power to make my son feel better, stop crying and treat him with the respect and care he deserved.

Suggested improvements
The initial assessment for a baby with croup took longer than it should of done especially when arriving for 111 service.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff