Share review of Royal Orthopaedic Hospital
Staff were very friendly but there seemed to be a lot of different people doing similar jobs who weren’t sure who had already done what like bloods, filling in menus, checking / giving medications... I felt like I had no one particular member of staff responsible for my care so information was disjointed. I was in a lot of pain and didn’t have anyone asking me about this so didn’t know I could have had more pain relief I only found out 10hrs after surgery at 4am when I finally got enough pain relief to sleep. Staff did not consistently knock before entering my room and I felt uneasy about being exposed when using a urine bottle on the bed for example. Only about half the staff identified themselves and their job role and with so many coloured uniforms I didn’t really know who was who. Nice staff but very confusing as to who is who and who does what! Clear staff name badges would be useful: those yellow badges some hospitals use would be a good start: “hi, my name is...” One very positive point was that I was able to talk about my same-sex next of kin without anyone questioning this or making any presumptions about gender and sexuality. This is so important as I’ve had some quite difficult experiences elsewhere. The NHS Rainbow badge scheme would maybe help more too as this makes LGBT+ patients feel a whole load more comfortable. Not having to worry about outing yourself when you’re already in a stressful environment is vital.