Share review of Linden Centre
Rules not always made clear to patients and
Dependent on factors that are obscure to the patients.
This lack of "control" and clarity on routine/rules is perceived
With frustration by most of the patients.
Sometimes legitimate questions like time of the review
Or if it is possible to have a bath are answered with rolling eyes
Or visible frustration from staff (like rolling eyes or annoyed
tone of voice).
When I asked if I could know the procedure to fill up
A complaint, staff was "unaccomodating" with my request
And visibly annoyed.
When on overnight leave, all my personal items have been
removed without notice and communication.
Patients are not in control of the access of their own room
or bathroom as the bathrooms are locked and often no key
for the room is given to the patient.
Staff access without knocking or waiting for response in
bathroom or bedroom.
Generally I felt that the environment was detrimental for
my health as very stressful and noisy apart from some patients
and staff.