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Leeds General Infirmary 2017-05-25 Person 1 5 0

The service I received in this ward was really disgusting.. No 1: my daughter had a severe case of jaundice which the nurses did not pick up on, even when I mentioned it, I was told it was normal, my daughter started shaking to what I got told was normal again.. When I expressed my concerns the midwife told me she will mention it when she does her handover as it was her finishing time.. When the other midwife came she said its not normal and did a prick on her finger to find my babies suger level on 1, she then gave something in her mouth and said her jaundice levels are extremely high and she was rushed to high dependancy unit. Where I was told it was way to high which could have made my baby extremely poorly due to lack of care from the nurses. No 2; The manger of this ward is extremely rude, her behaviour towards my visitors was totally unacceptable as she kept saying to me I'm having to many visitors visit me, even though they were coming 2 at a time in my room. She spoke extremely rude to them and at one point would not even open the door to them. My mum was really stressed out with her behaviour and didn't come meet me due to her as she was being really rude and my mum didn't want my care affected.. We shouldn't be feeling this way.. She really needs to learn some manners and customer service skills, she's very lucky we didn't say anything as we was really happy that our baby was getting better.. But the behaviour on that ward is totally unacceptable..! No 3: 4 years ago in BRI i was swobbed for MRSI. To which I received a letter as I was discharged to find out It came back positive. I mentioned it to the midwife that it was positive 4 years ago. To then find out I started to get treated like I had AIDS, I was never told about the protocol they needed to take, only to when I was going to make my self a cup of tea I was told not to leave my room Rudly infront of other midwifes.. The midwife came in to my room where I was crying, who then apologised and said she thought i knew about the protocol. I was treated really bad, I was In an emotional state as my baby was in high dependancy. I also had 3rd degree tears and was finding the difficult to to c floor walking.. Overall my card was horrible horrible experience as this was my first baby.. I do no want to use this hospital again. I hope someone looks in to this..! My number is 07720613056..