Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2021-09-25
Person
5
5
0
Review of Beechwood
25th September 2021
Careing,
Suggested improvements
More coffee,…
Isebrook Hospital
2021-09-24
Person
4
5
0
Review of MSK Physiotherapy & ESP Team (Isebrook)
24th September 2021
My therapist James Bell was very good. I have not answered the last 2 questions as I feel these do no comply with my needs so N/A however, I can confirm that James delivered the service and treatment using the person- centred approach to care. James made me feel comfortable and took the time to explain the stages of my treatment and understood my views as an operation being the last resort. I like the fact that James takes the honest approach and does not beat around the bush and does this in a compassionate way. This was my first visit with meeting James as the pandemic restricted face to face consultations. James set a program through the pandemic and carried out video and telephone consultations to monitor my progress. Now I feel more comfortable in attending his clinic I am hoping to progress with his help and recover from my injury hopefully without having an operation. I wish this gentleman all the best for the future.
Suggested improvements
The only issue I had was receiving my appointment via a text message with the date and time but it did not include the address. My referral letter had a Northampton address and telephone number. However with this being the first appointment I was a little unsure of where to go. I rang the number on the letter and got no where as the automated message informed me they were closed for training. It is only die to the fact in prior conversations with James he informed me that on a Wednesday he worked out of the Isebrook hospital. Moving forward I think it would be good to have the name of the hospital with the date and time.
2021-11-26 14:22:36
Response from Isebrook Hospital
We apologise that the text message did not contain all the information you required for your appointment. The context of text messages is being reviewed in light of this feedback.
2021-09-27 09:21:25
Response from Isebrook Hospital
A very sensible suggestion which I have forwarded to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-09-24
Person
5
5
0
Review of Adult Community Beds - Hazelwood
24th September 2021
I have felt very comfortable with good care.
Suggested improvements
.
Isebrook Hospital
2021-09-24
Person
5
5
0
Review of Community Brain Injury
24th September 2021
Addport was the one that I want two in morning and then I got to take two at night Addport
Isebrook Hospital
2021-09-23
Person
4
5
0
Review of Adult Community Beds - Hazelwood
23rd September 2021
Staff are very good.
Suggested improvements
Often short staffed, other staff are pressured because of this.
Isebrook Hospital
2021-09-23
Person
4
5
0
Review of Adult Community Beds - Hazelwood
23rd September 2021
.
Suggested improvements
.
Isebrook Hospital
2021-09-23
Person
3
5
0
Review of Adult Community Beds - Hazelwood
23rd September 2021
feels the care is in the middle, not bad but there are things that could be improved.
Suggested improvements
would like to be informed more about whats happening
2021-09-27 09:35:53
Response from Isebrook Hospital
I agree. You should know what is happening at all times. I have passed your comment to the ward matron as a reminder to staff. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-09-23
Person
4
5
0
Review of Adult Community Beds - Hazelwood
23rd September 2021
.
Suggested improvements
.
Isebrook Hospital
2021-09-23
Person
4
5
0
Review of Adult Community Beds - Hazelwood
23rd September 2021
Good care and company
Suggested improvements
.
Isebrook Hospital
2021-09-23
Person
5
5
0
Review of Adult Community Beds - Hazelwood
23rd September 2021
.
Suggested improvements
.
