Share review of Isebrook Hospital
Isebrook Hospital
2023-03-05
Person
1
5
0
5th March 2023
Overall a poor experience.
Suggested improvements
As a person suffering from depression and anxiety I found the numerous phone calls and letters only increased my problems. I work full time and unable to take calls. Out of hours calls seem hard to get. You sent me a letter recently saying you have tried to contact me by phone but no answer.
I should contact you within 14 days or my case will be close. I called you with that time limit. You said you would email my contact & get here to call me. That never happened. Now I presume you have closed my case.
My doctor has been helpful. Mental health have been useless. People need face to face consolidation.
[name removed]
7th March 2023
Response from Isebrook Hospital
I am really sorry this has been your experience. Please contact our confidential helpline (pals) if you are still in need of help. 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager