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I have given these answers because it took a long time to get my first appointment with the team and since then I've had minimal and inconsistent communication. The written plan from my psychiatrist to my GP had mistakes and mentioned things I don't remember discussing during my appointment. I have called several times for clarification and had no response. I am very concerned that I will be discharged from the team without a plan of care in place of sufficient diagnosis to recieve appropriate care.
Thank you for your feedback, we have a multidisplinary team which runs on nurses, support workers, occupational therapists who will take the calls from our telephone duty system and assess them. They will escalate to relevant professional once they have triaged the calls. We do not offer an urgent service but should there be an urgent matter will be escalate this accordingly.