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Isebrook Hospital
2021-09-22
Person
1
5
0
22nd September 2021
I was given advice and a treatment plan for an MSK condition over the phone, so there was no physical exam, Steve failed to take into account my previous complaint and this resulted in me waiting a year for the appropriate care and treatment which ended up being surgical intervention
I have had extended periods off work and my quality of life due to pain, lack of ROM and sleep could have been addressed had I been fully listened to and put on the appropriate pathway in a timely manner
Suggested improvements
Have face to face appts
27th September 2021
Response from Isebrook Hospital
I am really sorry that this has been your experience. We have had to change our ways of working due to NHS pandemic guidelines but understand the problems this cause to patients. We will return to face to face as soon as circumstances allow. Best wishes, Hugh Jones, Patient Experience Manager.