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10th February 2023


Was treated with respect in person however as soon as i left i guess i was completely forgotten about as I haven’t heard anything since, it’s been two months and I’ve been spammed with these review requests but no actual help, if you people would contact me as much as you do about these stupid reviews maybe I would feel good about the service and not want to kill myself constantly. We also discussed some form of medication other than the tablets I’m taking but have heard nothing as you know.

Suggested improvements
Actually get in contact after the first session. Take patients more seriously.

13th February 2023
Response from Isebrook Hospital

I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs