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Written by a patient
24th February 2021


Saw my CPN on the day I called which was good./nClozapine appointments on time.

Suggested improvements
Psychology waiting times are too long.

12th May 2021
Response from Isebrook Hospital

I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs
Experience