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Isebrook Hospital
2021-12-20
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20th December 2021
Staff were welcoming
Compassionate and dedicated to their role and the patient and family
Excellent communication from the nursing team
Suggested improvements
Discharge process was chaotic and needs to be improved.
Inter department communication requires considerable improvement.
21st December 2021
Response from Isebrook Hospital
I am really sorry this happened. I have passed your comments to the ward matron, but you may wish to contact our confidential patient advice and liaison service on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.