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10th February 2023


I have been left without medication that ive been on for 14 months. Im still waiting for my second appointment 2.5 months after my first, even though it should have been 3-4 weeks after the first. Chased my appointment with reception and they don't get back to me. Absolutely appalling.

Suggested improvements
See above.

13th February 2023
Response from Isebrook Hospital

I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs