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Highfield Clinical Care Centre
2022-07-15
Person
5
5
0
15th July 2022
A supportive, informative, conscientious consultation with the physiotherapist that helped inform the way forward.
Suggested improvements
Nothing in terms of the service.
The only concern is the wait for a visit to the clinic but I realise this is a sign of the times and does not teflect upon the consultation received today ( 15/7/22).
20th July 2022
Response from Highfield Clinical Care Centre
Thank you for your positive feedback. Wait times have been affected by the pandemic and an increase in demand, but we are always seeking ways to minimize the wait. Best wishes, Hugh Jones, Patient Experience Manager
5th October 2022
Response from Highfield Clinical Care Centre
Thank you - we really do appreciate your feedback on this and patience. The clinicians are working incredibly hard to work through the waiting list. We don't like it when patients have to wait to come and see us either. Whilst waiting if ever anything ever changes i.e. things deteriorate then please contact the patient contact centre and discuss with your GP. We can always look to re prioritise referrals depending on clinical presentation and change.