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My mother was seen in the memory clinic and the appointment was on the whole very disappointing.
I thought we would be seen separately so that I could discuss family concerns without upsetting my mother and this did not happen.
I had to speak in front of my mother so could not voice all of these concerns.
Her weight and BP were not checked despite being told that she was not eating and was neglecting herself.
Mum was discharged as she had only dropped 1 point on the test. Concerns about how she managing at home were ignored and I was informed that it was "a social care issue"
I appreciate that services are stretch but was left feeling very unsupported.
I am really sorry that this has been your experience. I have passed your comment to the service manager. In the meantime you may wish to contact our confidential patient advice and liaison service on 0800 917 8504 or pals@nhft.nhs.uk . Best wishes, Hugh Jones, Patient Experience Manager
Thank you for taking the time to give your feedback, the Older peoples team is really disappointed and concerned that you and your Mum received a poor service when you attended for your Mum`s MMC appointment, if you would like to discuss this further please contact the operational manager directly to discuss