Community Services - Northamptonshire Healthcare NHS Foundation Trust

Billing Road, Northampton, NN1 5BD
 
80,983 reviews

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Reviews

 
Page 94 of 7451
 
Review of 0-19 Service Immunisation Team
16th January 2023


We was welcome with respect and smiles , as a foster carer the child I look after felt as ease with the kind soft speech , the nurse spoke to the child to say why she was here for and why she was having the flu spray , and we both left very happy .

Suggested improvements
Everything was done as professionally as expected ,

Experience
Dignity/Respect
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Safe
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Cultural needs
Parent Dignity
 
Review of 0-19 Service Immunisation Team
16th January 2023


The nurse was very friendly and made my son feel very important, involved and grown up.

Suggested improvements
Text message said to wait outside and we’d be collected but we weren’t. I followed the appointment after ours in in the end.

Experience
Dignity/Respect
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Safe
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Parent Dignity
 
Review of Northamptonshire Integrated Sexual Health Service (Northampton)
16th January 2023


Long waiting times, didn’t see me in person

Suggested improvements
Booked face to face appointment asap

2023-03-08 16:11:50
Response from Community Services - Northamptonshire Healthcare NHS Foundation Trust

Thank you for your feedback, we are offering face to face appointments within a week, but occasionally it can be longer wait dependent on availability and patient choice, and we have to offer these appointments based on urgency.

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Review of 0-19 Team Corby
16th January 2023


[name removed] was very kind and considerate. She was really knowledgable and made us all feel at ease.

Suggested improvements
I was happy with the service today. I think [name removed] went above and beyond and I would be happy to receive the same again in the future.

Experience
Dignity/Respect
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Safe
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Parent Dignity
 
Review of Continence Service
16th January 2023


Very good service

Suggested improvements
No

Dignity/Respect
Involvement
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Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
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Rating not given.
Experience
 
Review of Continence Service
16th January 2023


Excellent service thank you

Suggested improvements
Nothing all good

Dignity/Respect
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Rating not given.
Spiritual needs
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Review of Continence Service
16th January 2023


Nurse very good and explained all

Suggested improvements
No

Dignity/Respect
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Staff
Safe
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Rating not given.
Spiritual needs
Rating not given.
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Review of Continence Service
16th January 2023


Happy with all of the service

Suggested improvements
Nothing

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
Experience
 
Review of Continence Prescription Service
16th January 2023


Very happy with all the care and kind nurses

Suggested improvements
All good

Dignity/Respect
Involvement
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Safe
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Rating not given.
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Rating not given.
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Rating not given.
Experience
 
Review of Recovering Independence Bed Unit (RIBU) - Turn Furlong
15th January 2023


As a family member we had to insist on a meeting to understand what the plan was for my granddad. We have never been informed about his "progress" or care package, and was not asked how he manages at home, until a family member told the occupational health therapist. How can a care package be put in place if his needs and history have not been asked about? Although some staff are very friendly (mainly the caring staff) some staff members have been very patronising and rude, especially the nursing staff who only seem to want to talk to you if they have something to moan to you about, for example, taking in biscuits and sweets for my granddad, who is diabetic but NEEDS them close for when his blood sugars go low. However, he is given some sort of pudding every day! On the subject about his diabetes, if he wants to have his blood sugar testing kit, to test as and when he wants, he should be able to have this, instead a nurse tried to take it off him, insisting that she should be the one testing it! This is unacceptable, as once he is home, he will have to test it himself anyway. He has also been told that he needs to be trained on taking his insulin, which is has been taking for a long time, so why does he need retraining now? Also his blood sugars should not be tested after he has had his breakfast (which was late for him at 10am), as this will show inaccurate readings. At home he is able to get around with a walker but he is hardly doing this now as the staff seem to be using the barrow equipment to move him around. This means he has made no progress and in fact has gone backwards since being in your care. He has low at least a stone by now, as before Christmas he had already lost 10lbs. He has lost the strength to get himself out the chair, which hasn't help with the fact that the recliner chair has been taken away from him! Also, we were asked if we could take him down the hospital when a catheter was apparently needed. This in itself is unprofessional as he is in your care! And we were not prepared to take him down the hospital, in the freezing cold, to potentially wait in the "outside" waiting area, that they currently have. In the end, it was all pointless as a catheter was not put in. As family members, we understand there is most likely staff issues and everything is stretched but the right care is not being provided.

Suggested improvements
1. Keep family members up to date with the care package and any progress/plans. 2. Quicker response time to the button calls, especially when he needs the toilet. 3. He needs his breakfast earlier as he is diabetic and it is no good bringing his tablets round at 10am. 4. More physio. 5. Being supervised on getting up himself rather than moved on the barrow equipment. 6. Room setup - he has his back to the window so is not able to see outside. Also, with the room setup how it is, it is harder for him to move around himself, even if he was able to.

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Page 94 of 7451

Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl