Share review of Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
2024-04-11
Person
3
5
0
11th April 2024
When l arrived there was polite nurse on the reception who directed me to knock a closed to advise them that l had arrived. I knocked on the door and an abrupt women, sternly said”Sit in the waiting room until you’re called”. I was rather shocked at the rudeness when l had been advised to make my presence known. My name had not been taken at that point.
I waited in the reception area another woman came out and said are you here for an appointment even though at that point l was not asked for my name. The Dr who completed the procedure was very apologetic once l had explained the initial experience of Loxford Polyclinic.
Suggested improvements
Less rudeness from staff and to be more respectful and welcoming.
Patients need reassurance and care.