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12th October 2022


My orthopaedic surgeon was great as were the reception staff. Massive issue was booking the appointment- calls never returned, no email confirmation etc etc.

Suggested improvements
Inform appointment staff to communicate better


Mr Bhattacharya, the reception staff at Portland Place, the MRI technicians were all outstanding as was the clinic nurse

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience