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4th March 2022


Staff brilliant Environment brilliant

Suggested improvements
Lift was slow !!!!! It was raining, I couldn't walk because I had a bad leg. There were no catering facilities. I hadn't brought a sandwich as I felt awkward eating food in the reception area. It might be worth considering having either some form of place where one can buy food and eat it in Cleveland Clinic, or to bring ones own food and it there. Free hot drinks were nice, but not sufficient if there for some time.


Everyone was very helpful.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience