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3rd July 2022


I have been told previously that I needed to pay for my appointment prior to the appointment. However there is no way to pay for it. My account indicates that I have nothing to pay. I have yet to pay for my appointment so I will await your call

Suggested improvements
Simplify the process.


No

8th July 2022
Response from Cleveland Clinic Portland Place Outpatient Centre

Thank you for your feedback. To enable to assist you please contact the Patient Experience Team on patientexperienceccl@ccf.org

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience