Share review of Cleveland Clinic Portland Place Outpatient Centre

All staff were attentive, polite and friendly and helped me use the lift. I am claustrophobic and staff accompanied me in the lift. When leaving the receptionist hailed a taxi for me while I sat inside the clinic. My consultant was Mike Fox. He discussed my condition and explained what could be done to correct things. He was very easy to communicate with and explained things very clearly with the use of sketches. He seemed very knowledgeable and experienced in his field. He seemed interested in me and we briefly discussed non-medical common interests.

Assistance given by all staff.

Arrival

Check In

Empathy

Delays

Teamwork

Listening nurse

Communication nurse

Listening Healthcare Provider

Communication Healthcare Provider

Cleanliness

Comfort

Information

Safe

Ease of care

Treatment fees

Experience