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5th March 2022


I saw Mr Tahmassebi who's a top rate surgeon. As importantly he takes the time to deliver the information in a way that's understandable to someone who isn't a doctor specialised in this field. He's also very warm and friendly and genuinely has the patient's best interest at heart. That shouldn't be taken for granted.

Suggested improvements
For the first time the check in process wasn't as seamless as in the past. Possibly they were training a security guy (?) to check in patients. It was still very good but not the usual stellar performance.


My consultant.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience