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12th November 2022


Excellent healthcare administered professionally and rapidly

Suggested improvements
1. Some confusion about initial booking: 2 scans were required but were booked hours apart 2. MRI table extremely flat and uncomfortable for long position; are you sure some pillows couldn't have been used ? 3. In pre-booking, form on arrival and nurse interview I went THREE TIMES through the same quiz about metal objects etc. Obviously important, but you will get more thoughtful answers if you ask once. 4. Cleveland Clinic sends out too many, overlong questionnaires;


Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
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Safe
Ease of care
Treatment fees
Experience