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Cleveland Clinic Portland Place Outpatient Centre
2022-12-26
Person
5
5
0
26th December 2022
On arrival I was received by the nurse. I told her I had previous issues with phlebotomy in other services. She offered me a hot drink to relax and put a hot pack on my arm to help with my veins. She took time with me and assured she would only try to collect bloods if she was feeling confident with my veins. She manage to do it in the first attempt. I was very surprise of how kind, caring and patient she was during the procedure.
Suggested improvements
All great.
Nurse Cintia Caroci. Very patient and skilled in phlebotomy