Share review of Cleveland Clinic Portland Place Outpatient Centre

Tweet

Share this review publicly on Twitter

Share

Share this review with your friends on Facebook

18th April 2022


An MRI scan is often a challenging experience for many, the claustrophobia of the machine and the element of worry regarding the results can be a lot. On top of the sensations of the contrast dye while strapped down in a confined tube. I think it is vital that there are all radio stations or music offered to patients during what is a very challenging procedure. I was told there was no BBC radio stations, which quite frankly is ridiculous in a private hospital of this level. Spotify music should also be an option for patients to request an artist, playlist or album of choice. This is very standard in other private hospitals.

Suggested improvements
You should consider recording the breathing instructions for a liver MRI or any abdominal scan to a guided meditation, in the style of a Deepak Chopra meditation or get Deepak Chopra to record something himself to be used in all your hospitals worldwide! If you want to offer a truly elevated medical experience and consider the patients mental health this is the kind of service that needs to be provided. Patients should be given the option before the scan starts of receiving your standard breathing instructions or the breathing instructions with a guided mediation or music / radio of choice. Everyone probably has something different that they would connect with and this should be catered for in the imaging procedures. Modern doctor's need to consider the strain these procedures are putting on the patients body as well as mental health and do better. For a leading hospital I really expected more.


The nurses were very good at putting in the cannula for the scan quickly and pain free, in some places this can really be an issue. You can see the staff are very well trained in these elements.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience