Share review of Cleveland Clinic Portland Place Outpatient Centre
Cleveland Clinic Portland Place Outpatient Centre
2023-03-27
Person
4
5
0
27th March 2023
Consultation with Prof Murphy was excellent! Check in was efficient but a bit clinical and wasn’t made to feel overly comfortable (ie it felt functional but didn’t get a warm feeling). Prior to my appointment it was difficult to get information from the clinic (ie fees etc).
Suggested improvements
Better and easier ways to get hold of information prior to visit. I had to email and ring several times to get the required information so I could understand what the costs would be. Check in whilst it was efficient it felt a bit cold and needed to be a bit warmer and more people centric (don’t forget most people are attending as patients so will be a bit anxious etc).
Prof Murphy was exceptional!! People who greeted us on each floor and showed us where to go etc were very happy and helpful.