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2nd June 2022


In my opinion the follow up communications were deficient

Suggested improvements
Improve telephone communications and make sure that transfer of calls are completed and not disconnected and make sure that patients can contact persons who are qualified to answer questions.


Correspondence and telephone enquiries relating to correspondence received is very deficient and in my opinion represent a discredit for CCL

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Rating not given.
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience