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22nd March 2023


I was seen promptly at the clinic but was quite surprised that there was still only one working lift. This lift was also out of order when I visited back in November. As the single working lift was busy both times I decided to take the stairs. Perhaps another lift could be made available somewhere else in the building? Dr Burn took time to explain what he could see on the scan and was overall a positive experience.

Suggested improvements
Perhaps another lift could be made available somewhere else in the building?


Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Recommend
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience