Share review of Cleveland Clinic Portland Place Outpatient Centre

Cleveland Clinic Portland Place Outpatient Centre 2022-06-27 Person 4 5 0

I was happy with my meeting with the consultant , who recommended some tests I should ask my GP to arrange for me. I asked my consultant to please post me her report and recommendayions in hard copy. I struggle with certain aspects of online comunication. A few days later I received an email from your clinic saying that I could access my informtion by logging on and registering ....at this point I do not have the capacity or patience to dream up another password and negotiate another 'portal'. I am of a generation ( DOB 1952) who is not fluent in such things and not really very interested. A letter will do. After two weeks I had recieved no information by post, so I called the consultant's secretary and asked her to please send me a hard copy . She agreed to do so. Two more weeks have passed and I am still waiting for my information to arrive in the mail. I need my consultants feedback immediately so I can book the tests she recommends. Below is a simple suggestion as to how you might better serve and maintain as customers , members of an older generation who have chosen to use your services.

Re. the problems I describe above. I suggest you offer patients over a certain age, a choice between accessing their information by logging in online or simply receiving a printed letter by post. Perhaps the secretaries who work for the consultants and who are of a younger generation, would benefit form a small dose of awareness training, when it comes interacting with an older generation, who did not grow up alongside computers., before the IT revolution. To assume we are all fully computer literate is quite insensitive on your part, and dissuades people like me from continuing to use your services. People in the medical profession are there to help alleviate our stress not add to it. Thanks for taking the time to read this. Ms C Lunghi