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5th October 2022


Overall, my experience was good. I liked my specialist. She listened carefully, asked astute questions. She seemed entirely competent. But, there’s follow-up required and I was surprised to hear her next slot is a month away. There are abnormal lab results I’d like to discuss. I would have stuck with the NHS if I knew private — and the world class CCL — would be just as slow.

Suggested improvements
Less delay in follow up appointment.


6th October 2022
Response from Cleveland Clinic Portland Place Outpatient Centre

Thank you for taking the time to provide us with your feedback. If you would like us to look into the issues you raised in more detail can you please email patientexperienceCCL@ccf.org

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience