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27th March 2023


I trust the professionality of the doctor. I could make all my questions and get an answer. For one particular question the doctor did not want to give his opinion.

Suggested improvements
I would have a comment on the Follow up made by the Appointments team after my visit to the doctor (to book tests and follow up with the doctor). I believe that they are a bit pushy calling to book a follow up meeting one month before taking the tests that i need. Also, they were asking the personal details to "verify" that I am actually the patient. In a world with so many online scams i feel very uneasy giving my information to unknown people (even if they say the call me from Cleveland). I feel very uneasy giving my date of birth or my post code as these are also details provided for online banking for example. Hence I would appreciate if the Appointments team don't call me anymore. It is my responsibility to make the appointments hence I will call the Appointments team instead of they calling me.


Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Recommend
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience