Share review of Cleveland Clinic Portland Place Outpatient Centre

Tweet

Share this review publicly on Twitter

Share

Share this review with your friends on Facebook

16th October 2022


Everything went well with the phlebotomist on 4th floor but the staff had a great deal of difficulty finding a suitable vein into which a canula could be inserted for the TAVI CT Scan and it ended up taking ages to complete and me feeling like a pincushion with quite a bit of bruising afterwards. I feel that if I had been asked to drink plenty of fluids a short time before my appointment, as I did in the end, after a number of failed attempts to find a suitable vein, the whole process might have been swifter with fewer failed attempts

Suggested improvements
See above. Also, the CT scanner room is extremely cold and I ended up v chilled because the process took so long I was eventually given a second blanket but not until I was just about to get dressed again.


No

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience