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16th March 2023


After I explained I did not like having bloods taken I was made to feel comfortable and relaxed. Offered water - before and after, and not rushed to leave. A 'pleasant' experience throughout.

Suggested improvements
Nothing in my opinion.


All the members of staff I encountered from the moment I walked in the door to the moment I left were pleasant and professional. Going into a hospital is never something to look forward to, but I do not worry about a long wait and abrupt staff that I have encountered elsewhere. I have already recommended the Cleveland to a friend.

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Recommend
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience