Share review of Cleveland Clinic Portland Place Outpatient Centre

Cleveland Clinic Portland Place Outpatient Centre 2022-03-02 Person 4 5 0

In the last month I have seen Professor Cohen, Mr Vashisht and Dr Zarate Lopez and I have been very satisfied with the standard of care I have received from each of them.

I am however very unhappy with some aspects of the administration at the clinic. I am used to having direct contact with a consultant’s secretary, a copy of their report sent to me after the consultation and a direct contact to arrange appointments. I am experiencing problems with downloading the After Visit Reports on MyChart. Each time I press on the link to MyChart I am logged out. I have tried endless times during the day. It is proving very difficult to get any assistance to resolve the problem. This means I have no access to these reports which is completely unsatisfactory. I reported the problem this morning. The lady I spoke to was American and I was put on hold for a long time during which I listened to information regarding vaccination in the US! When she eventually came back on the phone she said there was a problem and she had reported it but was unable to help me further or to reassure me that someone would come back to me. I really felt she thought it wasn’t her problem! I have the Adobe Acrobat reader app on both my iPad and my MacBook Air and have tried repeatedly to download the documents on both. It is hugely frustrating!

The care and attention from Professor Cohen and Mr Vashisht.