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1st July 2022


This was my first time meeting Mr Bhan. He is all one could wish for in a consultant surgeon: kind, knowledgeable, empathetic and extremely observant. (He detected a potential issue I was unaware of.) My treatment is being paid for by private health insurance so I didn’t ask the cost - hence my rating.

Suggested improvements
Absolutely nothing. The premises are pristine, the staff warm, welcoming and efficient - and I particularly appreciate the transparency offered through My Chart. Being able to see test results and other info is a luxury not afforded through other private and NHS hospitals/clinics, in my experience.


I have been to both Portland Place and Grosvenor Place. Everyone has been excellent.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
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Safe
Ease of care
Treatment fees
Experience